Terms & Conditions

These Terms and Conditions govern your use of the Company website (the “Company Site”) and your relationship with PSW Ventures Limited whose registered number is 6511543 and whose registered office is at 15 Manchester Road, Warrington, Cheshire, WA1 3AB (the “Company”, “we” or “us”). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Company Site. If you have any questions on the Terms and Conditions, please contact us through the contact form

1. Use of the Company Site

1. The Company Site is provided to you for your personal use subject to these Terms and Conditions. By using the Company Site you agree to be bound by these Terms and Conditions. References to these Terms and Conditions include The Sale of Goods terms and Website Privacy Policy.

2. Amendments

1. We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Company Site. Any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Company Site. The changes will apply to the use of the Company Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Company Site. If you continue to use the Company Site after the date on which the change comes into effect, your use of the Company Site indicates your agreement to be bound by the new Terms and Conditions.

3. Registration

1. To register on the Company Site and make any order you must be over eighteen years of age.
2. You must ensure that the details provided by you on registration or at any time are correct and complete.
3. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.

4. Password, security and privacy

1. When you register to use the Company Site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password you should notify us by contacting us through the contact form immediately.
2. If the Company has reason to believe that there is likely to be a breach of security or misuse of the Company Site, we may require you to change your password or we may suspend your account.

5. Intellectual property

1. The content of the Company Site is protected by copyright, trade marks, database right and other intellectual property rights. You may retrieve and display the content of the Company Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Company Site without written permission from the Company.

6. Your use of the Company Site
You may not use the Company Site for any of the following purposes:

1. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws;
2. transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;
3. interfering with any other person’s use or enjoyment of the Company Site; or
4. making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
5. You will be responsible for our losses and costs resulting from your breach of this clause 6.

7. Availability of the Company Site

1. Although we aim to offer you the best service possible, we make no promise that the services at the Company Site will meet your requirements. We cannot guarantee that the services will be fault-free. If a fault occurs with the Company Site you should report it to us through the contact form and we will attempt to correct the fault as soon as we reasonably can.
2. Your access to the Company Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

8. The Company's right to suspend or cancel your registration

1. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
2. You can cancel your registration at any time by informing us in writing through the contact form on the website. If you do so, you must stop using the Company Site.
3. The suspension or cancellation of your registration and your right to use the Company Site shall not affect either party’s statutory rights or liabilities.

9. The Company's liability

1. The Company Site provides content from other Internet sites or resources and while the Company tries to ensure that material included on the Company Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If the Company is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
2. If we are in breach of these Terms and Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you use the Company Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
3. This clause 9 shall not limit or affect our liability resulting from any products sold through the Company Site being found to be unsafe or if something we do negligently causes death or personal injury.

10. Third Party Websites

1. As a convenience to customers, the Company Site includes links to other web sites or material which are beyond its control. The Company is not responsible for content on any site outside the Company Site.

11. Advertising and Sponsorship

1. Part of the Company Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Company Site complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.

12. Applicable Law

1. These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.

13. International Use

1. We make no promise that materials on the Company Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Company Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

14. Prices

1. Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched, a contract will be made between you and us, and you will be charged for the goods.
2. The prices payable for the items that you order are clearly set out on the Company Site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.
3. All prices are expressed inclusive of any VAT payable unless otherwise stated.
4. Your credit/ debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

15. Availability

1. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. However, in order to improve our range of goods we reserve the right to amend and improve product specifications and lingerie fabrics and trimmings. In the event that you place an order for an item which is out of stock please be aware that delivery may take up to 28 days, although upon discovery, you will be notified immediately.

16. No Commercial Use

1. The online store is available for non-commercial and domestic use only. The Company reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.

17. Delivery

1. Delivery will be made to the address specified by you on the completed order form. The delivery address cannot be a P O Box number.
2. We will deliver your order to the main entrance of the delivery address. Please note that we deliver goods only to specified regions within the United Kingdom.
3. Delivery times will be agreed with you at the time of placing your order. All goods must be signed for on delivery by an adult aged 18 years or over. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
4. If you wish to have the order delivered to an alternative address (than your cardholders address) then you agree to extended security checks which may delay the completion of your order.  Specifically the 3D Secure check would need to be passed.  More information can be found by clicking here.

18. Returns of non-perishable items

1. We hope you will be happy with your purchase. However, should you feel it necessary to return a non-perishable item; you may cancel the contract for its purchase by contacting us through the contact form within seven working days of delivery of the items to you. You should then return the relevant item to us in secure packaging using the returns code and address provided in response to your email. For hygiene reasons, goods must be unused and unopened.
2. You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error or as a substitute. The item should be returned to us in its original condition. If we do not receive the item back from you we may arrange for collection of the item from you at your cost.
3. When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request if the item is defective will repair the item or supply you with a replacement item. We will not refund the delivery charge for sending the item to you unless you are returning a defective order.
4. In event of a return, please retain proof of postage.
5. For reasons of hygiene without limitation - vibrators, dildos, love balls, creams, oils, lubricants and massagers cannot be returned once opened and or used unless the goods are faulty, unfit for purpose, not as described or of an unsatisfactory quality.

19. Cancellation and changes prior to delivery

1. You can cancel or change any of your current orders prior to dispatch by using the contact form on the website.

20. Miscellaneous

1. You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
2. If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
3. The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.
4. The Company Site is owned and operated by PSW Ventures Limited whose registered number is 6511543 and whose registered office is at 15 Manchester Road, Warrington, Cheshire, WA1 3AB.

21. Voucher Codes

1. Only one voucher code can be used per transaction.
2. Voucher codes can be withdrawn at any time by Love in a Box.